This Privacy Policy explains how Heritage Made Holdings (Pty) Ltd, trading as Heritage Made, collects, uses, stores and protects personal information when you use this website, contact us, place an order, or interact with our business.
We respect your privacy and are committed to handling your personal information responsibly and in line with South African privacy law, including the Protection of Personal Information Act.
We may collect personal information when you place an order, create an account, complete a contact form, subscribe to updates, contact us by email or social media, or browse and use this website.
The information we collect may include your name and surname, email address, phone number, delivery address, billing information, order details, payment confirmation details, messages or enquiries sent to us and basic website usage information such as pages visited and browser or device data.
We do not store your full card details on this website. Online payments are processed by secure third-party payment providers.
We use personal information to process and manage orders, arrange courier delivery, communicate with you about your order or enquiry, provide customer support, send invoices or confirmations, improve our website and customer experience and meet legal, tax, accounting, or business requirements.
Where you have agreed to receive it, or where allowed by law, we may also use your details to send product updates, collection news, promotions, or brand communication.
Payments made through this website are processed by a third-party payment gateway. Heritage Made does not store your full credit or debit card information.
The payment provider may collect and process payment-related information according to its own privacy and security standards.
We may share limited personal information with trusted third parties where necessary to provide our services. These may include courier companies, payment gateway providers, website hosting providers, email service providers, accounting or administration service providers and legal, regulatory, or tax authorities where required.
We only share information that is necessary for the relevant purpose.
This website may use cookies or similar technologies to improve website functionality, understand website performance and improve the browsing experience.
Cookies may help the website remember certain actions, track basic website usage, or support analytics and marketing tools. You can manage or disable cookies through your browser settings, although some website features may not work properly if cookies are disabled.
If you choose to receive marketing communication from Heritage Made, we may send you updates about products, collections, promotions, or brand news. You may unsubscribe from marketing communication at any time by using the unsubscribe option provided or by contacting us directly.
We take reasonable steps to protect personal information from loss, misuse, unauthorised access, disclosure, alteration, or destruction. However, no online system can be guaranteed to be completely secure.
You are responsible for keeping your account login details confidential where applicable.
We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, or as required for legal, tax, accounting, business, or record-keeping purposes.
You may have the right to ask what personal information we hold about you, request correction of inaccurate or outdated information, request deletion of your information where legally allowed, object to certain processing of your information, withdraw consent where processing is based on consent and complain to the Information Regulator.
This website may contain links to third-party websites, social media platforms, courier services, or payment services. We are not responsible for the privacy practices, content, or security of external websites.
We may update this Privacy Policy from time to time. The latest version will be published on this website.
For privacy-related questions, requests, or complaints, please contact Heritage Made at hello@heritagemade.co.za.
